Payment in full is due at the time of reservation, by credit card. We accept all major credit cards: Visa, Mastercard, American Express and Discover.
Listed prices are in Canadian Dollars, and are not inclusive of taxes and fees. An additional 5% Federal Goods and Service Tax (GST), and a per rafter Administration & Government Land Use Fee will be applied to the trip total.
Some trip add-ons are also subject to a BC Provincial Sales Tax (PST).
We understand that sometimes plans may change, or unavoidable situations arise, that necessitate having to cancel or change a trip plan. However, please understand that once your trip is booked, we reserve your space and assign staff and resources to ensure your trip runs smoothly. These costs are not recoverable at the last minute.
Should you need to cancel your trip, the following cancellation policy applies:
Reservations are fully refundable, or changeable, up to 48 hours prior to trip departure. Within the final 48 hours, any changes or cancellations, or no-shows on the trip date, are non-refundable.
We understand that unavoidable delays may happen while travelling to the River Base. However, we do make a commitment to all guests to run our trips on time. If you miss your trip due to a late arrival at the River Base, the trip fares are non-refundable.
If you have purchased cancellation insurance from TuGo or another insurance provider, please refer to the terms of that policy. Some credit card providers have policies in place for losses arising from unforeseen events. Please check with your credit card provider if this insurance policy exists.
As per British Columbia rafting industry safety standards, minimum participant numbers are required for all commercial departures. In the unlikely event that Wild Water Adventures must cancel a trip, either a full refund or an alternate date will be offered.
Reservations are fully refundable, or changeable up to 7 days prior to trip departure. Within that final 7-day window, any changes or cancellations, or no-shows on the trip date, are non-refundable.
We understand that unavoidable delays may happen while travelling to the River Base. However, we do make a commitment to all guests to run our trips on time. If you miss your trip due to a late arrival at the River Base, the trip fares are non-refundable.
If you have purchased cancellation insurance from TuGo or another insurance provider, please refer to the terms of that policy. Some credit card providers have policies in place for losses arising from unforeseen events. Please check with your credit card provider if this insurance policy exists.
As per British Columbia rafting industry safety standards, minimum participant numbers are required for all commercial departures. In the unlikely event that Wild Water Adventures must cancel a trip, either a full refund or an alternate date will be offered.
Wild Water Adventures has partnered with TuGo, one of Canada’s top travel insurance providers.
There’s nothing more thrilling than an adventure, but travel also comes with some twists and turns. Be prepared for the unexpected with TuGo’s comprehensive travel insurance coverage for Canadians and international visitors!
The following information has been provided by Tugo:
Consider this coverage to protect your financial investment, in the event you’ll need to cancel your trip before your departure or interrupt your trip, due to unforeseen** circumstances. Trip Cancellation & Trip Interruption Insurance reimburses for non-refundable unused prepaid travel arrangements, including tours and excursions. Learn more here.
If you can’t see cancelling your travels, but want an economical option to protect you if something unfortunate interrupts your vacation, Trip-Interruption Only is the way to go. This insurance covers non-refundable unused prepaid travel costs, including airfare and tours, after your trip has begun. Learn more here.
The last thing you want to think about is getting sick or injured, while travelling. And while your provincial healthcare plan will cover medical emergencies within Canada, including COVID-19, it won’t cover everything. To protect yourself and your finances, here’s what you’ll need to know to help you decide which Emergency Medical Insurance plan is right:
Travel Within Canada – If you’re only travelling out-of-province, purchasing this coverage (for just a few dollars a day!) will cover costly expenses that your provincial healthcare won’t cover including air or ground ambulance services, air evacuation, emergency dental services, medical appliances like crutches and wheelchairs, and more. Choose between a Single Trip or Multi Trip Annual plan.
Multi Trip Annual Worldwide – If you’re planning to travel within Canada and abroad in the year ahead, you’ll want to consider a Multi Trip Annual policy. With this economical plan option, travel within Canada is automatically covered too!
Learn more here.
Travelling to Canada to experience the adventure of a lifetime? With TuGo, you can enjoy your adventure without having to worry about the cost of a medical emergency or illness, including COVID-19***. Medical costs are expensive, and you won’t be covered. That’s why the Government of Canada recommends buying Visitors to Canada Insurance before arriving to Canada. Learn more here.
Similar to a life insurance policy, Accidental Death & Dismemberment gives added financial protection. This insurance provides coverage for air flight/ common carrier accident and 24-hour accident coverage for situations that don’t involve a common carrier. Learn more here.
Questions? Contact TuGo’s Customer Service team at 1-855-505-0869.
* By clicking this button, you’ll be redirected to TuGo’s secure website, where you can get a quote and purchase travel insurance.
** As of March 4, 2020, COVID-19 is considered a known circumstance for travel, which means it’s no longer considered sudden and unexpected.
***Expenses are covered for COVID-19, unless there is an official Level 4 travel advisory issued by a Canadian government stating to “avoid all travel”.
The language on this website may not be the same as the actual policy wording which will prevail in all instances and is available upon request. Certain exclusions, limitations, and conditions may apply. Insurance is administered by North American Air Travel Insurance Agents Ltd. doing business as TuGo®, a licensed insurance broker in all provinces and territories. The issuer of the contract is Industrial Alliance Insurance and Financial Services Inc. and Industrial Alliance Pacific General Insurance Corporation. TuGo® is a registered trademark owned by North American Air Travel Insurance Agents Ltd. doing business as TuGo®.
Whitewater rafting involves many risks, dangers and hazards, which are outlined in our release of liability, waiver of claims, assumption of risks and indemnity agreement. Each participant will be required to read and sign the Wild Water Adventures waiver of liability prior to commencing the trip. A sample copy of the waiver can be downloaded here, and will be attached to the confirmation email. The waiver is also available in French, Spanish, German and Dutch.
By signing our waiver, you consent to photographs and/or video taken during your trip and used for advertising, promotional or marketing purposes.
56 Lincoln Park #202
Canmore, AB T1W 3E9, Canada
RIVER BASE ADDRESS
Local: 403-522-2211
Toll-free: 1-888-647-6444
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