Our operations are guided by an overall risk philosophy that defines our policies, shapes our procedures, and drives our day-to-day practices.
Risk is an inherent part of whitewater rafting and can never be completely eliminated. However, through informed decision-making and proactive risk management, we work to reduce risk and continually strengthen our safety practices.

Our operational structure has been set and refined to deliver River Trips that are within our organizations acceptable level of risk. In other words, under normal circumstances our trips are reasonable.

Daily assessments in the form of morning briefings consider weather, conditions, water levels, guest numbers and ages and transportation needs.

Dynamic assessment is the moment to moment with the guide and guiding team making and implementing decisions to enhance safety and optimize the level of risk on the river.
River safety is, in our world, blended with the thrill of whitewater rafting. The two must exist together to mitigate the risk to our guests and guides.
We operate under a comprehensive safety plan with defined training and safety standards. We have strict emergency procedures and incident protocols which have been developed with 30 years of operating experience.
Wild Water Adventures complies and exceeds industry standards. We comply with Transport Canada’s Canada Shipping Act “Special Purpose Vessel Regulations”. We comply with the recommendations laid out by the British Columbia River Outfitters Association (BCROA) and the special provisions established by the BC Registrar of Commercial Rafting currently managed by BCROA.
Wild Water Adventures is the only company on the Kicking Horse River that uses centre-mount rowing frames paired with low-profile 16′ rafts. These rafts deliver a significantly bigger splash factor—one of the many reasons we love whitewater rafting—while the centre mount frame gives guides superior control. This setup also means we only need four paddlers in the raft, reducing the number of paddles in motion and minimizing the risk of accidental paddle bumps from enthusiastic guests.
Every guest is outfitted with high-quality gear, including wetsuits, booties, gloves, fleece sweaters, splash jackets, lifejackets, and helmets. All equipment is fully sanitized and dried after each trip. Our lifejackets are NRS high-profile Type V PFDs with flotation collars—Coast Guard certified and among the best available in the industry.
Each trip carries all Transport Canada–mandated safety equipment, including a repair kit, spare gear, first aid supplies, oxygen, and an AED. Every guide is equipped with a personal rescue kit and VHF radio.
To ensure the highest standards of safety and reliability, Wild Water Adventures employs a dedicated equipment manager, and all safety gear undergoes regular inspection.
The Kicking Horse River is a glacier fed river. This means at least two things. One is the water is COLD! (we refer to it as being refreshing). Secondly, the water levels fluctuate daily and throughout the summer. High and low water levels present different challenges through the season and we carefully monitor levels as part of our morning assessment. Flow rate and water depth change through the season and we have stringent guidelines to follow depending on water volume and speed. Our biggest water is typically in June during run off, but it can also be in May. In higher water we run a minimum of three rafts and will have a safety boat as well.
Please pay attention to the minimum age and weight restrictions. If you are uncertain that your child meets the criteria, please call and ask us. This is critical for your child’s safety. Life jackets are made for certain weights and though it seems counter intuitive, a high volume (float) life jacket can hold a child in a rapid if the flotation is too high. As safety is our primary concern, children who look younger than the minimum age or under the minimum weight will be asked for proof of age and will be weighed at the River Base. If they don’t meet the minimums, they will not be allowed to raft.
Communicating safety is a very important part of rafting. Please listen carefully in all the safety briefings and ask questions if things are not entirely clear for you. You will receive the first briefing during our introduction at the River Base. The guide on deck will introduce the crew and describe how to dress for the river. Once on the bus, you will receive a briefing on fitting and wearing the safety equipment. After getting off the bus, the guides will check your PFD and helmet for proper fit, followed by an overall river safety briefing from the Trip Leader. It doesn’t end there however! Once you are assigned to a boat, your guide will give you another briefing on what happens in the boat. On the river you will receive further training before the fun and excitement starts. Throughout the journey, your guide will be giving instructions on how to deal with the rapids and how to best stay in the boat.
Please review the waiver of liability prior to booking with Wild Water and send the link to other members of your party if you are the one booking. Upon arrival at our River Base, our Guest Services Crew will give you a waiver briefing and assist you with the process of signing the waiver. All adults are required by our insurance company to read and agree to sign the waiver. Children under the age of 18 will need to have a parent or legal guardian sign the waiver acknowledging that they understand the risks of whitewater rafting. See the waiver here.
Safety is our priority on the river and we all depend on each other to be alert and tuned in to everyone’s safety and well being. We have a strict, zero-tolerance policy regarding drugs and alcohol. Any guest suspected of intoxication or impairment upon arrival will not be allowed to raft and their fare will NOT be refunded.
Wild Water Adventures has partnered with TuGo, one of Canada’s top travel insurance providers.
There’s nothing more thrilling than an adventure, but travel also comes with some twists and turns. Be prepared for the unexpected with TuGo’s comprehensive travel insurance coverage for Canadians and international visitors!
The following information has been provided by Tugo:
Consider this coverage to protect your financial investment, in the event you’ll need to cancel your trip before your departure or interrupt your trip, due to unforeseen** circumstances. Trip Cancellation & Trip Interruption Insurance reimburses for non-refundable unused prepaid travel arrangements, including tours and excursions. Learn more here.
If you can’t see cancelling your travels, but want an economical option to protect you if something unfortunate interrupts your vacation, Trip-Interruption Only is the way to go. This insurance covers non-refundable unused prepaid travel costs, including airfare and tours, after your trip has begun. Learn more here.
The last thing you want to think about is getting sick or injured, while travelling. And while your provincial healthcare plan will cover medical emergencies within Canada, including COVID-19, it won’t cover everything. To protect yourself and your finances, here’s what you’ll need to know to help you decide which Emergency Medical Insurance plan is right:
Travel Within Canada – If you’re only travelling out-of-province, purchasing this coverage (for just a few dollars a day!) will cover costly expenses that your provincial healthcare won’t cover including air or ground ambulance services, air evacuation, emergency dental services, medical appliances like crutches and wheelchairs, and more. Choose between a Single Trip or Multi Trip Annual plan.
Multi Trip Annual Worldwide – If you’re planning to travel within Canada and abroad in the year ahead, you’ll want to consider a Multi Trip Annual policy. With this economical plan option, travel within Canada is automatically covered too!
Learn more here.
Travelling to Canada to experience the adventure of a lifetime? With TuGo, you can enjoy your adventure without having to worry about the cost of a medical emergency or illness, including COVID-19***. Medical costs are expensive, and you won’t be covered. That’s why the Government of Canada recommends buying Visitors to Canada Insurance before arriving to Canada. Learn more here.
Visitors To Canada Insurance
With TuGo, you can enjoy your adventure without having to worry about the cost of a medical emergency or illness, including COVID-19. Medical costs are expensive, and you won’t be covered. That’s why the Government of Canada recommends buying Visitors to Canada Insurance before arriving to Canada.
Similar to a life insurance policy, Accidental Death & Dismemberment gives added financial protection. This insurance provides coverage for air flight/ common carrier accident and 24-hour accident coverage for situations that don’t involve a common carrier. Learn more here.
Questions? Contact TuGo’s Customer Service team at 1-855-505-0869.
* By clicking this button, you’ll be redirected to TuGo’s secure website, where you can get a quote and purchase travel insurance.
** As of March 4, 2020, COVID-19 is considered a known circumstance for travel, which means it’s no longer considered sudden and unexpected.
***Expenses are covered for COVID-19, unless there is an official Level 4 travel advisory issued by a Canadian government stating to “avoid all travel”.
The language on this website may not be the same as the actual policy wording which will prevail in all instances and is available upon request. Certain exclusions, limitations, and conditions may apply. Insurance is administered by North American Air Travel Insurance Agents Ltd. doing business as TuGo®, a licensed insurance broker in all provinces and territories. The issuer of the contract is Industrial Alliance Insurance and Financial Services Inc. and Industrial Alliance Pacific General Insurance Corporation. TuGo® is a registered trademark owned by North American Air Travel Insurance Agents Ltd. doing business as TuGo®.
The word ‘risk’ derives from the Italian word risicare which means to dare. Wild Water’s risk management program optimizes levels of risk to allow for positive outcomes and we strive to eliminate the negative. We are proud of our culture and are continuously striving to maintain the balance of risk and reward. Our intent is to work in an environment with control, not to control the environment. Let’s go rafting!!!