We understand that sometimes plans may change, or unavoidable situations arise, that necessitate having to cancel or change a trip plan. However, please understand that once your trip is booked, we reserve your space and assign staff and resources to ensure your trip runs smoothly. These costs are not recoverable at the last minute.
Should you need to cancel your trip, the following cancellation policy applies:
Individual Booking (up to 7 participants):
Reservations are fully refundable, or changeable, up to 48 hours prior to trip departure. Within the final 48 hours, any changes or cancellations, or no-shows on the trip date, are non-refundable.
Group Booking (8 or more participants):
Reservations are fully refundable, or changeable up to 7 days prior to trip departure. Within that final 7-day window, any changes or cancellations, or no-shows on the trip date, are non-refundable.
We understand that unavoidable delays may happen while travelling to the River Base. However, we do make a commitment to all guests to run our trips on time. If you miss your trip due to a late arrival at the River Base, the trip fares are non-refundable.
If you have purchased cancellation insurance from TuGo or another insurance provider, please refer to the terms of that policy. Some credit card providers have policies in place for losses arising from unforeseen events. Please check with your credit card provider if this insurance policy exists.
As per British Columbia rafting industry safety standards, minimum participant numbers are required for all commercial departures. In the unlikely event that Wild Water Adventures must cancel a trip, either a full refund or an alternate date will be offered.
EXCLUSION OF LIABILITY & ASSUMPTION OF RISKS:
Whitewater rafting involves many risks, dangers and hazards, which are outlined in our release of liability, waiver of claims, assumption of risks and indemnity agreement. Each participant will be required to read and sign the Wild Water Adventures waiver of liability prior to commencing the trip. A sample copy of the waiver can be downloaded here, or will be attached to the confirmation email.